Terribly sorry to hear that. But definitely as it is now a known issue. Hopefully they'll put out a TSB or a full recall soon. Let us know what the dealership response is please !
Nav System Loop Error
I've been seeing people talk about this issue happening to them across this forum as well as other Lexus forums and I have come across this article. It may become a recall to be fixed.
Some Lexus vehicles in the USA are experiencing a navigation system error, causing a reboot loop that makes it impossible to access the vehicle’s infotainment features. The cause of the issue appears to be a faulty over-the-air software update
Moe Durand, a spokesman for the Lexus luxury division, said the problem may have been caused by a faulty application in the kind of software the automaker routinely ships to customers’ vehicles via satellite. Durand said the company hasn’t determined yet whether vehicles will have to return to dealerships to fix the app.
The automaker is getting calls asking, among other things, whether it’s been a victim of a cyberattack or had engaged in some kind of promotional stunt, he said. The issue can also affect radios, which are displayed on the same dashboard screen, Durand said.
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