[Lexinator]

You'll all be glad to know that Lexus will do their very best to help you.

From am-online:

Lexus has added a Best Dealer victory to its wins for Best Car and Best Manufacturer in the Auto Express Driver Power Awards.

The results were drawn from the opinions of more than 61,000 people who responded to this year’s survey, the UK’s largest in-depth car satisfaction study. In all, Lexus claimed seven Driver Power honours this year.

Lexus was a winner as best car dealer for the third successive year with a 93.56% overall score, ahead of sister brand Toyota in second place. It was also ranked highest in all but one of the survey categories.

 

[Lex Luther]

Winning all categories is amazing, but what didn't they win? It was the spindle grille, wasn't it?

 

[Lexinator]

Not quite sure what it lost in but it could have been the spindle grille. There's no mention in the article about what category they lost in.

Here's a link to the article: Magazine survey says Lexus has the best dealers

With a dealership like this one, I'm not surprised they won.

This one is in California.

 

[Lex Luther]

Is it on a golf course? Or they just have a mini-putt? That is such a rich white person thing. Catering to the audience I suppose, lol. How about a basketball court instead?

That dealership must be hugely successful to be able to provide all those extras on top of normal dealership things.

 

[DCRH]

Digging deeper than how they look, there's much more to it, they can look the part all they want but everything else needs to be right up to par with that which is what they've done and I can attest to that. After all people buy products like this largely for the personalities of the people selling them:

"These achievements are thanks to great work across the full spectrum of our activities, from introducing exciting new models such as the NX and RC F, to connecting with our customers and constantly improving the service we deliver at our dealerships. We take nothing for granted and will continue to invest in doing even better in the future.”

 

[Lex Luther]

Lexus may have won this dealership competition, but I bet they are driven to constantly offer more. I'm sure that the other luxury dealers in that area are also fairly impressive.

This is the Jaguar dealership for example:

 

[Lexinator]

Makes me wish my local dealers were that nice. They're mostly squares or rectangles... How is Jaguar's customer service? Never really hear about them.

 

[DCRH]

Makes me wish my local dealers were that nice. They're mostly squares or rectangles... How is Jaguar's customer service? Never really hear about them.

I'm sure there is at least some flagship dealership with something cool going on.

But you make a good point on customer service and as long as that's on point, i'd be more than happy since its what the whole experience comes down to more than anything.

Just don't want a sales guy like this:

 

[GearHeadPeter]

At least he tells it like it really is. hehe & LOL


This is the dealership I bought my RC350 from and it is pretty sweet:

 

[Lexinator]

Holy cow that's an amazing dealership! Did they pamper you while you were purchasing the RC?

 

[Lex Luther]

That spokeswoman has had some work done. Wowzers. I'll stop myself from continuing to comment on that.

Does seem like a nice dealership though. I think this video did more to give me a glimpse into Scottsdale (where one of my good friends grew up) than it did a glimpse into Lexus.

 

[GearHeadPeter]

Holy cow that's an amazing dealership! Did they pamper you while you were purchasing the RC?

They sure did. I was there to get my wife's car fixed and saw the black RC350 sitting on the floor. It was never driven, well it had 5 miles on it, and did not have a tint on it, which is what I wanted since I already had someone in mind to do it.

They have a food bar where they will make you a sandwich and bring it to you, besides the excellent coffee, and free pop drinks. It was sure different from a Chevy dealership.

Their parts department is a large boutique with a lot of parts out to see, and they have a huge Lexus clothing selection. I never saw anything like that before. Too bad they are 50 miles away as I would go there for service.

I do have one closer, it's not as fancy, but they make up for it by treating you extra special by giving you a 10% discount on service and parts, and also picking up your car and delivering it back to you if you schedule it.

I'll never go back to a normal car dealership again. The BMW dealer that I used to go to wasn't even as nice as both of these Lexus dealers are.

 

[GearHeadPeter]

That spokeswoman has had some work done. Wowzers. I'll stop myself from continuing to comment on that.

Does seem like a nice dealership though. I think this video did more to give me a glimpse into Scottsdale (where one of my good friends grew up) than it did a glimpse into Lexus.

True, but it is Scottsdale and that is expected.

It's right down the street from the Mayo Hospital, and also by the Porsche, Maserati/Ferrari dealerships so I think they needed to step up their game if they are going to compete for clients.

 

[DCRH]

At least he tells it like it really is. hehe & LOL


This is the dealership I bought my RC350 from and it is pretty sweet:


http://www.youtube.com/watch?v=L4-Lm9V7u6k

Now that is a dealership, while it may not be the nicest looking from the outside they do seem to run a tight ship. Once I heard them mention Scottsdale i was thinking "no wonder"

 

[Lex Luther]

I think the dealership definitely gets more out of the services it provides than the was the building looks. But the building is important too. Curb appeal is important especially when you have competitors that are investing in their exteriors too.

 

[GearHeadPeter]

I think the dealership definitely gets more out of the services it provides than the was the building looks. But the building is important too. Curb appeal is important especially when you have competitors that are investing in their exteriors too.

I agree. They have a very nice waiting area that is next to the bistro and the seats are very comfortable.

 

[soarer]

and even better is the alternative of getting them to shuttle you to/from where you need to be at, good if you can batch going to the dealer with another thing you need to do.

 

[Tony]

I was reading in a book about Lexus, that as they were putting the whole Lexus philosophy together, that in their focus groups one of the things they realized is that people hate going to the car dealership more than they hate going to the dentist. So it was imperative that not only must the car be good, the entire experience for sales to service must also be a pleasurable as possible. It seems that Lexus has not waivered from their original philosophy.

 

[Lexinator]

Didn't know people thought of going to the dealership as something more painful than pulling teeth. Good on Lexus for sticking with their philosophy in both customer service and product quality.

 

[Lex Luther]

I think people hate the dealership because it is a unique place and buying experience, but one that most people only end up actually going through a few times. So people don;t feel comfortable. The sales people have the home field advantage. You have to establish trust and make the environment comforting instead of intimidating.