Hi, RC350 Forum Members. How are you? This is my 2nd test drive in the RC F and I was fortunate enough to drive exactly what I wanted with every single option that I wished for. Unfortunately, I was very disappointed on how I was treated at Keyes Lexus in Van Nuys, CA.
Please let me start with the bad and then the great details afterwards. My salesman was a very, very nice, professional, and straight forward person. The sales manager was arrogant, a prick, so full of himself, and shady. I wasn't even offered a simple bottle of water and it's crazy hot in Los Angeles. The Van Nuys location was way better than my previous one at Cerritos, CA. Keyes has a much bigger lot, more selection of vehicles, and beautiful area. The lot where they store their vehicles is a few blocks away is down right pathetic, cheap, ghetto, unmanned, and NOT what I expected with vehicles that cost over $80000.00+
If I were to show my customers how I park and storage my Lexus vehicles, I would be horribly embarrassed. If they were rentals, cheaper second hand vehicles or go carts, yes. Isn't this supposed to be a Luxurious Company? Longo Lexus in El Monte, CA has all of their new vehicles parked underground out of the public view and away from that burning sun that kills your valuable precious paint.
No, I don't work for any other dealership or car manufacturer and I am just a regular person trying to buy my Dream Car. Unfortunately, I have been very, very unhappy with Lexus Dealerships from Cerritos and Keyes. Uh.. I have had better treatment by Toyota, Hyundai, BMW, and Acura within the last few months.
Ok, enough bashing of these dealerships and I am terribly sorry for saying these bad things but I had to get it off of my back. I am here to review my 2015 Lexus RC F Ultrasonic Blue Mica. The options available on my baby had the Premium and Performance Packages, Carbon Fiber Roof and Rear Spoiler with TVD, Black Leather Interior, 19" Hand Polished 20 Spoke Alloy Rims upgrade, Mark Levinson and Navigation upgrade.
The salesman really trusted me on maneuvering the parked RC F from the dinky lot to the main lot and I drove it alone for 2 minutes. I really did appreciate that without having to ask for my driver's license or some form of ID or tagging along with me. Once we both arrived at the main lot, off we went. The salesman did ask if I wanted to "Open Her Up" on a long or short course? Hehe.. I kindly declined the long run and said the short run would be fine. I only went on local streets and the whole ride was on Sport+ Mode and I hit 50mph. It was absolutely f***ing amazing and extremely mesmerizing. Yes, I did have an Orgasm but non sexually. Hehe.. Now, I totally felt and saw the difference from my previous test drive on Eco Mode. The feel, steering, controls, power and balance is a huge difference. I don't ever think that my Baby will ever see Eco Mode switched on. Hehe..
The TVD was on Normal Mode and I didn't get a chance to play with that or anything else besides bumping up my music to EDM on CD. I did not really want Leather as an option but now I do and it is freaking awesome and super comfortable.
Unfortunately, the final price out the door was not very good but I was offered a $1000 because the sales manager could not offer the Military Discount from Lexus. Not his fault but shame on Lexus. Uh.. The only thing that I appreciated from the sales manager but he is still never, ever getting a penny from me with that poor attitude and work ethics. If I were in sales and someone wants to buy an $80000.00+ vehicle, I would do everything in my power to be as helpful, sincere and Professional to try to at least get a good relationship. Word of mouth spreads fast and with today's reviews online, you are being watched and read about. But hey, it's his loss, not mine. Their are 15+ Lexus Dealerships in the Southern California area but I guess I was a nobody with his expectations of a rich person.
I do understand that a person doesn't make the whole company look bad but it does in a slightly different matter. Just because you order food in a restaurant and it came out disgusting. The waiter or waitress brought it to you only and gets blamed for it. It's actually the Cooks fault, the majority of the time. So, sales people deal with tons of phone calls emails, texts, and in person visits all day, every day. They look at customers as easy prey, dumb founded or clueless.
The majority of us really do our homework and I know about the big and small details of what I am going to invest in. Especially if I am going to spend $80000.00+. Why treat us as if I was born yesterday? Really? Of course, some customers act like idiots and arrogant but you still treat them as you want to be treated, right? Please don't get me wrong because I was never once swearing, acting a fool, cocky, loud and obnoxious or rude. I just played along with their game and didn't get suckered into the game plan of eating too big of a commission. Word of advice, just do your research and homework well. Plan everything out and do not get pressured into any schemes that you feel uncomfortable with. Just walk away and say, i am going to shop around for another deal. You have the power, money and time, not the sales people. Please have a great rest of the week and I am sure you have your bad stories or experiences with Lexus or other car companies, right?