Pied Piper sent out mystery shoppers to gather data on dealerships between July 2013 and June 2014. The shoppers scored sales people on a variety of metrics at different points through the car buying process.
Lexus came in at third this year on the list behind Mercedes-Benz and Infiniti. Jaguar, Lexus, and Mercedes-Benz have ranked among the top ten brands for the past 10 years of this study.
Have you been to a Lexus dealership recently? How did you find the experience there?